To learn more about how instant messaging applications can help your business thrive, read our blog on How to boost your sales with Whatsapp Tools for organizing your calls With access to the activity status of content that businesses send to their customers, how many messages have been sent to customers and the number that have been read or not, WhatsApp Business can be an insightful gauge of how customers want to communicate with specific businesses. Gathering data on communications with consumers is one of the more valuable features available in WhatsApp Business. With this feature, businesses can even customize and save the most frequently asked questions by customers and set up automated replies, streamlining the troubleshooting process and saving valuable time for customer success teams as well. WhatsApp Business attempts to solve the issue with a feature that enables businesses to create and schedule greeting and away messages. Keeping customers waiting for a reply can have a detrimental effect on sales and customer loyalty. Messaging automation and fast customer service WhatsApp Business allows users to create a profile for their brand that can provide important information to their customers, such as: To help you turn WhatsApp opportunities into additional sales, Tuvis made a comparative guide between the two versions of WhatsApp and the commercial tools available (or not) in each one: At their full potential, these functions can significantly impact customers and increase sales. Hence, in 2018 WhatsApp Business was founded, and developed specifically for enterprises with sales-savvy features that its “sister app” lacks. With WhatsApp’s steady global growth and influence, brands wanted to use the application to reach their customers and understand them better. With more than 2 billion users in 180 countries, the platform transmits about 100 billion messages every day. It is indisputable that today, WhatsApp is the most popular messaging application in the world.
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